Portal FAQ:

• How do I initiate refills?

  • To initiate refills or dose changes  please fill out "Weigh Day" form. You can access this form at any time on the patient portal. "Show Menu"--> Other forms--> Custom Questionnaire --> chose practitioner Melinda Curtin -- select questionnaire GHN CHECK IN Weigh day 2024  --> (MOBILE scroll right) there is a blue button to choose "Create form"

•  How do I receive messages ?

  • A notification will be sent to your email.​ You will then need to log into the Optimantra account by using the button above. On the left side  on a phone there is a tab that says "show menu"  there is a tab called messages. 

• Optimanta- the portal will send you text messages - these are automated and ONE way only.

• What if I want to talk to you? How do I make a video or telephone appointment?

  • Go to -->Make appointment --> existing patient  --> choose telephone call, video call or "cold call" ( cold call will be at a random time during the day when I have time but will most likely be sooner than appointments are available).

  • Or request a call through the questionnaire

• Where can I get my treatment plan/ dosing information?

  • ​Log into Patient portal above. "Show Menu"--> Treatment plans​​

• Where can I find education about my new medication?

  • ​Log into Patient portal above. "Show Menu"--> Documents and handouts​​